Promotional Products Division  
line decor
  
line decor
 
 
 
 
 
 
 
SHIPPING INFORMATION:

We make best efforts to ship your products to your desired destination in the most economical way possible given your specified date and production limitations. The most economical means of transportation is typically UPS Ground. In some cases where product is extremely heavy, another common carrier may be used.
How do you ship my items
We prefer to ship by either Fedex or UPS. The shipping method is determined by your in-hands date, location of your destination, time-frame and cost factors. Shipping is charged at prevailing freight rates by carrier and we can ship on your account if you would like. If freight charges are not specified on your Order Confirmation we will bill your freight post-shipment and may show up as a separate charge on your credit card.. Our standard freight method is UPS Ground Service.

All orders are shipped FOB (freight on board) from the factory. This means that you own the merchandise from that point on. We guarantee that your items will leave the factory on or before the ship date specified on our Order Acknowledgment. We cannot be held responsible for goods lost or delayed by common carrier, international or US Customs departments or by 'acts of God'. We will typically notify you with tracking information within 24 hours of shipment. If you have any questions or problems, please call customer care toll-free at 800-LOGO-216 for assistance.
What if I have a rush order:

We pride ourselves on our RocketShip™ Express Service - we have hundreds of success stories. We can produce thousands of promotional items and apparel in as little as 24 hours. Look for the RocketShipª logo throughout our website and check under the "Production Time" heading to see our express time-frame. If you need immediate help do not hesitate to call us directly and we can suggest our most popular items! 800.351.4226
How we ship:

Unless otherwise specified, all shipments sent using UPS or Federal Express services will be insured for full value by ePromos and included as part of our shipping and handling charges to you. Any customer not wishing to pay for this expense must communicate this to us on their Order Acknowledgement.

ePromos offers all classes of service offered by Fed Ex and UPS.

Additionally, Saturday deliveries are limited to domestic US shipments only and only apply to UPS Next Day service. Saturday deliveries will result in additional shipping charges.